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CBT Nuggets ITIL v3 training

How optimized processes make IT(IL) departments run smoothly

For IT departments to run well, there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

Here"s what you"ll learn in each of the ITIL Foundation videos:

Video 1 - "Introduction to ITIL"
Video 2 - "IT Infrastructure Library"
Video 3 - "IT Service Management Concepts"
Video 4 - "Service Desk Support"
Video 5 - "Incident Management"
Video 6 - "Problem Management"
Video 7 - "Change Management"
Video 8 - "Release Management"
Video 9 - "Configuration Management"
Video 10 - "SLA Management"
Video 11 - "IT Services Financial Management"
Video 12 - "Capacity Management"
Video 13 - "Availability Management"
Video 14 - "IT Service Continuity Management"
Video 15 - "IT Security Management"


The IT Infrastructure Library Foundation series contains:

- Introduction to ITIL
- IT Infrastructure Library
- IT Service Management Concepts
- Service Desk Support
- Incident Management
- Problem Management
- Change Management
- Release Management (free video!)
- Configuration Management
- SLA Management
- IT Services Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management